Facebook has helped me increase my fanbase momentously.

However, it's appalling customer service has left me hanging for an entire business week after I was hacked by someone using a 419 scam to beg my friends for money.

I have been incessantly emailing the Facebook team about my situation, to no avail. The one email I received from Dori, a member of the team, gave me a glimmer of hope, that slowly faded as days went by and no attempt to contact was returned.

From a site as notable as Facebook, this was frankly disappointing, and put a severe damper on my enthusiasm for the site.

What's more, as I am preparing for a huge music gig in august, trying to advertise my blog, gain employment as a writer in a newspaper in Boulder, and trying to find roommates at a new school, I do not have access to the most useful social networking tool I have, and it has been taken away unfairly.

Hacking is clearly not something to be taken lightly, but neither are 25 emails from a pissed-off student. who relies on Facebook for many aspects of her life.

From a corporation as noted and celebrated by the media, I would have expected more.

http://thewarly.blogspot.com/2009/07/facebook-fails.html

Scott